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Day: May 20, 2009

Posted on May 20, 2009

A Methodology For Crafting Awesome Experiences

Anyone can put together a customer experience. It really is not that hard to do. You document a process, look for some imperfections to work out (if you don't find any that adds to the cache of the experience being "well built"), create documentation as to what should happen at what time. C'est fini.  An …

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