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thinkJar, the blog!

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Day: April 29, 2009

Posted on April 29, 2009

Customer Centric? Where is the ROI on That?

All customers are created equal.  Yeah, right.  And the cow really did jump over the moon. Customers come in all colors and sizes - and revenue and profit levels. An essential component of managing customer relationships is customer-centricity.  I am almost as tired of saying it as you are of hearing it.  Yet, the part …

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