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Day: April 6, 2009

Posted on April 6, 2009

Do Unto Others, or The Golden Rule in Customer Service

There is one major problem with customer service setups today -each channel is treated differently, yet we expect customers to have seamless, similar experiences across all of them.  The flaw in this reasoning, it is nearly impossible with normal resources to manage any one channel properly – less along two, three, four or more.  You …

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