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Day: December 16, 2008

Posted on December 16, 2008

Shifting Priorities, or How to Become a Customer-Driven Organization

So, how tired are you of hearing me — what’s the right word here… oh yeah — “emphasize” the need for customer centricity?  I wrote about it before in this blog, and I wrote and preached about it for over seven years at Gartner.  It was almost like a battle-call, each time I talked to …

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