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Day: June 2, 2008

Posted on June 2, 2008

The second coming of email for customer service

Back in the old days of the internet revolution (circa 1990s) email was the solution for communicating with customers. It was to replace the phone, and virtually any other channel, for support. It was going to be automated and processed within minutes. It was going to allow anyone close to a messaging device to get …

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