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Day: May 23, 2008

Posted on May 23, 2008

The End of Customer Satisfaction

I want to tackle, again, a pet-peeve of mine. I want to put an end to Customer Satisfaction. Before you start flaming me (that sentence brings back memories from the BBS days), hear me out. I want to end Customer Satisfaction as a metric, and as a corporate practice - yet, in the process, I …

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