I have been accused many times of being "semantically driven" to differentiate myself (that means I am too focused on proper definitions and how to use terms well -- see my position on hybrid clouds and social CRM from back in the day... oh, and journeys). I don't do it for that, naturally. I do it …
We Finally Reached Peak of Inflated Expectations for AI
if you are a fan of Gartner, and who among us is not - right?, you know about the hype cycle. image above, copyright Gartner, Inc. funny, well - i think it is, was that when i used to present as a G analyst i used to call it the marriage cycle... you meet someone …
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Here’s A Good Article on Storytelling
https://www.cooper.com/journal/2017/7/people-dont-buy-your-product-they-buy-your-story? Invest the 5-10 minutes to read it, totally worth it. Quotage... “The secret to persuasion, influence, and motivation is a formula deeply grounded in storytelling.” and also... "People Don't Buy Your Product, They Buy Your Story"
Deep Learning – Is It Really Over?
this is one of those cases where paying attention brought two very different articles to contrast. and am not sure which way to go with this - stay tuned. first, I read this article from Futurism on the end of the era of Deep Learning. Quoting from it: Artificial intelligence developers may soon find themselves …
Fun Friday Fact (link)
well, fifty-two of them actually. check this out, and have a great weekend. starting now. https://medium.com/fluxx-studio-notes/52-things-i-learned-in-2018-b07fc110d8e1 https://medium.com/fluxx-studio-notes/52-things-i-learned-in-2018-b07fc110d8e1
KM with AI??? Inconceivable??? Nah, Easy Peasy…
I feel I am truly gifted.... or blessed.... or something. I have good clients that like what I say and write, and they hire me to explore topics that are emerging in the enterprise. One of these awesome clients is Transversal, and they wanted to see what I could do in relation to using Artificial …
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Surveys Done Right – Part 4 – EFM Best Practices
and, the final part of the four-part series on surveys lessons learned and best practices.
ping me for updates, these are 10 years old and likely need some touch up and personalization… but still read true for the most part.
Surveys Done Right – Part 4 – EFM Best Practices
Ok, final part of this series.
We so far have covered point-of-service surveys, customer-satisfaction surveys, and best-practices for surveys. On to the best way to implement enterprise feedback management in your organization. This is a set of best practices I use with all my clients to get them to understand what is the best way to adopt an Enterprise Feedback Management initiative. Since I was told the previous posts were too long – on to the rest of this!
Most organizations embark on feedback management programs with no clear objective or purpose, except to simply collect information from the client. This results in long, rambling surveys, improperly worded questions and poor response rates. More importantly, it results in an annoyed customer who must put up with an ill-prepared organization as well as valuable feedback being discarded because…
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