the blog!
As I continue my myriad research projects this spring season I come across incredible insights from those I interview. I have been doing a lot of work in platforms, data usage (including AI), infrastructure, and digital transformation this season (and […]
In 1997 (yes, 21 years ago) Steve Jobs made the case very vividly at the WWDC (developer’s conference) in the most eloquent way possible. It’s the customer experience, my friend. It’s the customer experience. (if you want more on the […]
Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. In short, if they would’ve used this storyline back in the mid-2000s, SAP would’ve likely become a key […]
I wrote before this: AI will never match human intelligence because it lacks the three I’s: Intuition. Imagination. Innovation. These things can be programmed, of course – everything can, but even if programmed are not going to “continue to grow […]
ah, the wonders of having been there, done that, and having the t-shirt…. i actually have tons of t-shirts. i have not only done many things early, that’s what comes with being an analyst for 20 years – the wonderful challenge […]
Oh, Facebook — you had us all at “free games and pictures of high school crushes today” So, why are we that mad at them? Why is Facebook’s the new incarnation of evil? I talked about this with Ray Wang […]
(lengthy post warning: over 4,000 words) I wasn’t even close. After the first of the three video webinars, we did with Microsoft on customer experience I wrote a blog post saying that I had found the four questions you had […]
I figured I’d try a little bit of click-baiting, see how it works… Beyond the lame title, this is a good post. Another one in the “I did an amazing webinar, and these are the questions I did not get […]
On January 18th I participated with Matt Kresch (Microsoft) in the first of three video webinars (vidnars? webdeos?) that we are presenting on Customer Experience. It was fantastic, seriously – here’s the link if you want to check it out (registration […]
I came across this “short” (25 minutes or so) video by Andreessen Horowitz partner Peter Levine. I don’t like people that announce “death of” or “end of” or similar (see Mainframes, COBOL, even tape for a simple explanation why). However […]