the blog!
OK, weird title – but stay with me, promise it gets better and it is a great point on data use. In the 1995 mini-series The Langoliers (here it is, in YouTube, in all it’s three+ hours of wonderful made-for-TV […]
I was trying to keep it quiet, but – darn. First, Vala outed me in ZDNet. Then, John exposed it in the webinar. Now, I have to share this findings document. Two caveats: Grammar, spelling, typos are not final – […]
If you ever read my blog you know that Sameer Patel (CEO of Kahuna) is a good friend and someone who challenges me from time to time on how to explain things. No, I won’t be doing any more one-page […]
A few weeks ago, I did a webinar on using AI in customer service with my friends at ServiceNow. It was very well received, and since then I got some questions about the content. There was one slide that was the […]
As I continue my myriad research projects this spring season I come across incredible insights from those I interview. I have been doing a lot of work in platforms, data usage (including AI), infrastructure, and digital transformation this season (and […]
In 1997 (yes, 21 years ago) Steve Jobs made the case very vividly at the WWDC (developer’s conference) in the most eloquent way possible. It’s the customer experience, my friend. It’s the customer experience. (if you want more on the […]
Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. In short, if they would’ve used this storyline back in the mid-2000s, SAP would’ve likely become a key […]
I wrote before this: AI will never match human intelligence because it lacks the three I’s: Intuition. Imagination. Innovation. These things can be programmed, of course – everything can, but even if programmed are not going to “continue to grow […]
ah, the wonders of having been there, done that, and having the t-shirt…. i actually have tons of t-shirts. i have not only done many things early, that’s what comes with being an analyst for 20 years – the wonderful challenge […]
Oh, Facebook — you had us all at “free games and pictures of high school crushes today” So, why are we that mad at them? Why is Facebook’s the new incarnation of evil? I talked about this with Ray Wang […]