Currently viewing the tag: "social X"
Before we begin, two caveats:
1) When I said I would never write another series I was so sure this would not happen — then, this became too long…
2) Social CRM is not a technology, never will be. This is the vendor complement to The Roadmap to SCRM [...]
I wrote this post before on deciding what is the problem we are trying to solve with Social X (where X represents media, CRM, Business, etc.).
Today I want to take a few moments to tackle something that is a pet peeve of mine: how to solve the problem you have identified. There [...]
