Currently viewing the tag: "social business"
Today’s guest post is by Anthony Nemelka. Anthony Nemelka is a long-time veteran of the CRM industry, having previously served as a senior executive at both Peoplesoft and Epiphany and most recently co-founder and CEO at Helpstream. Rumor has it he’ll be announcing his latest endeavor later this week.
We often save the biggest problems [...]
Before we begin, two caveats:
1) When I said I would never write another series I was so sure this would not happen — then, this became too long…
2) Social CRM is not a technology, never will be. This is the vendor complement to The Roadmap to SCRM [...]
What do Ourobouros, Moltke the Elder, and the Battle of Waterloo have to do with Social Media? What is a Community Focus Platoon? How can a path take two opposite directions at the same time? How do Social Business and Moebus Strip compare? How does the game [...]
Yesterday, May 5 1020, I presented on how to evolve traditional customer experiences into socially-enhanced customer experiences at Parafest 2010.
Here are the slides, feel free to shoot me an email with any questions or comments.
Para fest 2010 changing the experience
View more presentations [...]
Today Attensity – an analytics and eService vendor – announced they were acquiring Biz360 – a community and social media monitoring vendor. Biz360′s main product will be relabeled Attensity 360 and be offered as part of the Attensity portfolio, pricing will be similar to what is available today. Attensity announced earlier this year a partnership [...]
I wrote this post before on deciding what is the problem we are trying to solve with Social X (where X represents media, CRM, Business, etc.).
Today I want to take a few moments to tackle something that is a pet peeve of mine: how to solve the problem you have identified. There [...]
Isn’t there some sense of irony that the largest analytics company in the world, with the most products and the highest scalable solutions (yeah, go ahead and tell me about better, larger, cuter companies in the comments) had not even entered the Social Media world until now? After all, we are talking about a ready-made [...]
Yes, I posted some more exclusive content at TheSocialCustomer. This one is “The Essence of Being a Social Business” and has bullies, cowards, value, and customers at the core of the message. Check it out!
I gave a chat today at SugarCon to talk about becoming a Social Enterprise.
Here are the slides, from Slideshare
And here is a video snippet of my presentation (thanks Tatyana!).
Questions? Do let me know either in the comments below or via the contact form.
Before you look away, this is not about Social CRM definitions.
Paul Greenberg wrote a Focus brief earlier this week, comparing Social CRM and Traditional CRM. I want to extend the thought a little bit with a post I have been writing for a couple of weeks now. Paul’s post gave me [...]
