Currently viewing the tag: "rightnow technologies"
I came back last night from the RightNow Technologies User Group meeting (you will see another blog today about my “experience” getting here).
It was a great experience; it corroborated what I’ve been thinking lately: SCRM is not at the 101 (introductory) level as we all thought, it is actually at the remedial level.
We [...]
Instead of doing mini posts for the rest of the CRM-world related news from Oracle OpenWorld, I am going to summarize them in a few bullet points. These are the not-worthy-of-an-entire-post-yet-interesting-nevertheless-news:
Fusion Hype: Probably the most over-hyped item in the show, and the most expected. If you add to that the presence the Governator (man, [...]
