I first wrote about collaborative service in 2002 when few Forums vendors existed.
We have seen since the launch of very large and very successful communities, a fair amount of them using Lithium, one the leading vendors for communities. They use a deployment model that helps their customers leverage reputation and analytics. I asked Sanjay [...]
Master Interviews: 1 – Frank Eliason (@comcastcares) talks about justifying SCRM Master Interviews: 2 – Marshall Lager (@Lager) talks about the Future of SCRM Master Interviews: 3 – Bob Warfield @BobWarfield) talks about the World of SCRM
In [...]
Master Interviews: 1 – Frank Eliason (@comcastcares) talks about justifying SCRM
Continuing on the series of Master Interviews I conducted the past few weeks, I am now very pleased to introduce one with Marshall Lager. If you don’t know Marshall, he wrote for Destination CRM for what seems like forever, and has [...]

