Currently viewing the tag: "Lithium"
Missed me? Come on, only been a month — OK, promise to not go away for so long again. Scout’s honor.
Part of the reason I was gone so long was the Gartner Social CRM Magic Quadrant (paid subscription necessary) published last Monday. I had to work with clients on the positioning, the arguing [...]
Lithium (a client, don’t forget to mark that column in your log) acquired Scout Labs (a vendor specializing in Social Media Analytics and not a client). The deal was estimated at around $20MM (not that makes any difference, but am reporting the news here), and is expected to overcome all FTC objections (not that they [...]
I first wrote about collaborative service in 2002 when few Forums vendors existed.
We have seen since the launch of very large and very successful communities, a fair amount of them using Lithium, one the leading vendors for communities. They use a deployment model that helps their customers leverage reputation and analytics. I asked Sanjay [...]
Earlier this week I moderated an SCRM panel for the CIO and IT Executives of the Bay Area meetup group. We covered all sort of topics in 90-minutes (there is link to the video at the end), and here is my summary.
First, the level of people in the panel was exceptional: Chris Carfi , [...]
Disclosure: I don’t have any relationship with Lithium other than I like their product and how they are taking it to market. This is not a sponsored post and this information is from my notes and not from Lithium.
If you don’t know Lithium, they are one of the market [...]
