Currently viewing the tag: "lessons learned"
Forget my MonTwit experiment, or my contribution to it.
This is what I really learned in the past 9,999 tweets….
You truly, honestly don’t care what I had for breakfast. Or lunch. Not even dinner… but someone will always take pictures of their food and tweet it — and I will [...]
Almost as soon as I clicked the button to publish my previous entry I received an email from United in regards to my tweets from yesterday (not of all of them were kind).
Here is the text of the email:
Dear Mr. Kolsky:
I’m sorry to learn that you [...]
This a tale of six airports, 16 hours, and one long failed experience.
It has two parts, first the story and then the lessons learned from it. Critical learning: experiences are not about technology, are about people. Read on.
Disclosure: I hate all airlines equally, and don’t expect to ever be paid by any of [...]
