I have made adjustments to the way I think about Loyalty.
I want to thank everyone for participating, reading, commenting, and for providing very thoughtful point-of-views that I had not considered before. I went through all the comments and summarized them into six lessons learned:
I had an idea about three weeks ago: I wanted to see what the top minds think of SCRM and the future. I want to ask them the same five questions and post the answers a different day during one week.
I already talked to Ed Thompson from Gartner and Dr. [...]
