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The Roadmap to SCRM – Part 5 of 5

By On November 15, 2009 · 11 Comments

Part 1 – Introduction Part 2.1 – SCRM-E2.0 Pivot Point Part 2.2 – SCRM Business Functions Part 3 – SCRM Rules Layer Part 4 – SCRM Channels Layer

Alas, the last part of this series [...]

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The Roadmap to SCRM, Part 3 of 5

By On November 3, 2009 · 10 Comments

Part 1 – Introduction Part 2.1 – Pivot Point Part 2.2 – Business Functions

It is important to recap a couple of things that we said before:

The SCRM Strategy is composed of multiple sub-strategies, some of which you may already have in [...]

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