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The driving force for the Social Customer era is the participation in communities both for social and professional purposes. From the structured social networks (e.g. Facebook and Twitter) to company-owned or company-sponsored communities used for support, sales prospecting, or research and development, through communities used internally for collaboration between workers – communities are showing up [...]
This is a response to a tweet I received this morning from @fuzedigital asking the question “Do you think KBs with editorially controlled content still serve a purpose in a social networked world?”.
Some time ago my stance would have been to NOT provide editing for network-created content.
The idea of [...]
