This a tale of six airports, 16 hours, and one long failed experience.
It has two parts, first the story and then the lessons learned from it. Critical learning: experiences are not about technology, are about people. Read on.
Disclosure: I hate all airlines equally, and don’t expect to ever be paid by any of [...]
I recently posted some comments on a vendor blog (*) about using Twitter in Customer Service.
The post was relatively weak in content, high in marketing buzz and I said so in the comments in addition to asking questions to further the conversation. You know me, I can stand back and watch a perfectly good [...]
Tsk, Tsk, Tsk… You Should Know Better Than Deleting Comments!
I recently posted some comments on a vendor blog (*) about using Twitter in Customer Service.
The post was relatively weak in content, high in marketing buzz and I said so in the comments in addition to asking questions to further the conversation. You know me, I can stand back and watch a perfectly good [...]