Over the last week or so I published the many pieces of the thinkJar 2017 Research Agenda.
Here are the five parts:
Customer Service Usage and Adoption – http://estebankolsky.com/2017/01/research-agenda-2017-customer-service-adoption-and-usage/
Data Use in the Enterprise – http://estebankolsky.com/2017/01/research-agenda-2017-data-usage-in-the-enteprise/
Artificial Intelligence in the Enterprise – http://estebankolsky.com/2017/01/research-agenda-2017-artificial-intelligence-in-the-enterprise
Platforms and Ecosystems – http://estebankolsky.com/2017/01/research-agenda-2017-platforms-and-ecosystems/
Customer Experiences and Engagement – http://estebankolsky.com/2017/01/research-agenda-2017-customer-experiences-and-engagement/
I got great reception, many people called or wrote to discuss this or that and what it means, why these five topics, how it all comes together, etc. There is a method to the madness, and it’s not just because these are the most hype-full topics out there (else I would’ve added IoT and Big Data as words, maybe even analytics). It is because (take out Customer Service, I am using that as a placeholder – but you can use any discipline: marketing, inventory, distribution, human resources, etc.) it shows the way forward for all organizations over the next decade or so.
It is because it is the way forward for all organizations over the next decade or so. I am using Customer Service as a placeholder – but you can use any discipline: marketing, inventory, distribution, human resources, etc. Will show you.
Come back tomorrow, but I promise you – you won’t be disappointed… (btw, come back tomorrow bc historically Tuesdays as the best read days in my blog… simple use of analytics…)
disclaimers: none at this time, except to say I am tired and stressed out like all of you about this “new democracy”… will be ok, takes time.