ICYMM: Operationalization of IT (and others) – an interview

ICYMM: In case you missed me, where I point to other places in the world where my work shows up now and then.

I have been talking about operationalization of Customer Service and other departments for about three years now, I covered a little bit of it in my last post on Business Transformation.

I had a very good discussion about it with Christine Wong  who later wrote a good article for ExpertIP.

Check it out, has a lot of the data and data points that have shown me where IT and Customer Service are going in the near future.

Thoughts? Questions? you know… down below.

Thanks for reading.