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Day: June 5, 2013

Is Your Customer Service Efficient or Effective? Wanna Find Out?

June 5, 2013 Esteban KolskyUncategorized

A premise of moving from company-centricity to customer-centricity is to become more effective at delivering customer service. As a result of the many years that we admonished customer service organizations to become better and more efficient at what they do, […]

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