Well, Steve Martin said it far better (sorry, cannot embed it for some legal reason)… but the concept is the same.
April edition of CRM Magazine came out and with it my long-awaited (by me anyways) article on “The Big Three” where I lay out the three big three problems in front of us for the next decade. Would love your comments, would love your rants, would love for you to read it and tell me what you think (down below, in the magazine web site, on twitter — your choice!).
I am honored to be published, and like Steve said in the movie “things are going to start happening to me now”.