I was listening to a pretty darn good (if you remove the “look at what we do” part of the presentations) webinar from CRM Magazine talking about how to do Social Media and Customer Service well. There were some interesting […]
I created an entire page, and will continue to update it, for CRM Idol news. Check it out!
It has been (edit: over) a month since the last time I posted something on this blog — and yet, my readership numbers are about the same (well, at least in this medium – my readership in syndication is way […]