Last week I wrote a guest post on Vovici’s blog to discuss the link between EFM (Enterprise Feedback Management) and Social CRM. I want to provide you with a link to it so you can get to it if you are just getting this via the RSS Feed (OK, I was told I am not good at pointing to all my content around the web — so I will try to do so starting now).
You can read all about it here.
Feel free to leave comments either over there or here, I get notified of both. Thanks for reading!
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[...] This post was mentioned on Twitter by Esteban Kolsky, Social CRM AC. Social CRM AC said: Is The Social World The End Of EFM? (Cross Posting) http://bit.ly/cnBOCL #scrm #acinsights [...]
[...] This post was mentioned on Twitter by Esteban Kolsky, Vovici. Vovici said: RT @ekolsky: Last week I wrote a guest post for @JHenning at @Vovici on the relationship between #SCRM and #EFM — http://j.mp/cF3m4x [...]