Comments on: Lithium Acquires Scout Labs, Dips Toes in E2.0 Waters http://estebankolsky.com/2010/05/lithium-acquires-scout-labs-dips-toes-on-e2-0-waters/ the blog! Tue, 08 May 2012 12:04:54 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: crm intelligence & strategy @crm intelligence & strategy http://estebankolsky.com/2010/05/lithium-acquires-scout-labs-dips-toes-on-e2-0-waters/#comment-1162 crm intelligence & strategy @crm intelligence & strategy Sun, 30 May 2010 22:15:27 +0000 http://www.estebankolsky.com/?p=1025#comment-1162 [...] to do to become SCRM-ready when discussing the recent acquisitions (Attensity acquiring Biz 360 and Lithium buying Scout Labs).  Even better, right before releasing this post (which I wrote last week and was trying to make [...] [...] to do to become SCRM-ready when discussing the recent acquisitions (Attensity acquiring Biz 360 and Lithium buying Scout Labs).  Even better, right before releasing this post (which I wrote last week and was trying to make [...]

]]> By: Semi-Weekly Outside In Business Design and CRM (Social) Roundup May 14, 2010-CRM at Effective CRM http://estebankolsky.com/2010/05/lithium-acquires-scout-labs-dips-toes-on-e2-0-waters/#comment-1161 Semi-Weekly Outside In Business Design and CRM (Social) Roundup May 14, 2010-CRM at Effective CRM Fri, 14 May 2010 10:32:11 +0000 http://www.estebankolsky.com/?p=1025#comment-1161 [...] Esteban Kolsky – Lithium Acquires Scout Labs, Dips Toes into E2.0 Waters [...] [...] Esteban Kolsky – Lithium Acquires Scout Labs, Dips Toes into E2.0 Waters [...]

]]> By: Esteban Kolsky http://estebankolsky.com/2010/05/lithium-acquires-scout-labs-dips-toes-on-e2-0-waters/#comment-1160 Esteban Kolsky Wed, 12 May 2010 03:46:53 +0000 http://www.estebankolsky.com/?p=1025#comment-1160 Mark, Thanks for the read -- I agree that this is too early to be called a fist step by some, but I do think it paints the path (dips the toes, tests the water) to the convergence. Too early to tell? yes, but i am encouraged that some vendors are realizing it. Did Lithium enter this M&A for this reason? Probably not, they simply had the SCRM model in mind. But, once the foundation has been laid, there is a possibility -- and that is what is encouraging to me. Thanks for the great comment! Esteban Mark,

Thanks for the read — I agree that this is too early to be called a fist step by some, but I do think it paints the path (dips the toes, tests the water) to the convergence.

Too early to tell? yes, but i am encouraged that some vendors are realizing it. Did Lithium enter this M&A for this reason? Probably not, they simply had the SCRM model in mind. But, once the foundation has been laid, there is a possibility — and that is what is encouraging to me.

Thanks for the great comment!
Esteban

]]> By: Mark Tamis http://estebankolsky.com/2010/05/lithium-acquires-scout-labs-dips-toes-on-e2-0-waters/#comment-1159 Mark Tamis Tue, 11 May 2010 17:23:20 +0000 http://www.estebankolsky.com/?p=1025#comment-1159 Yes, we're on the route to convergence. For Social CRM startegies to be effective and bring about the desired outcomes for the company (more and loyal customers that advocate the brand - and better margins), the Enterprise needs to be organised to bring about customer desired outcomes through collaboration around and with the customer. Enterprise 2.0 concepts can play a key role in this facilitating this collaboration and getting the insights derived through customer engagement to the resources that can perform the actions that are required. I would say that Lithium Technologies is approaching the water, but they haven't got their toes wet yet in Enterprise 2.0. The next acquisition (or partnership?) will tell us more about the direction they are heading in... .-= Mark Tamis´s last blog ..<a href="http://marktamis.wordpress.com/2010/04/15/data-driven-social-crm/" rel="nofollow">Data-Driven Social CRM</a> =-. Yes, we’re on the route to convergence. For Social CRM startegies to be effective and bring about the desired outcomes for the company (more and loyal customers that advocate the brand – and better margins), the Enterprise needs to be organised to bring about customer desired outcomes through collaboration around and with the customer. Enterprise 2.0 concepts can play a key role in this facilitating this collaboration and getting the insights derived through customer engagement to the resources that can perform the actions that are required.

I would say that Lithium Technologies is approaching the water, but they haven’t got their toes wet yet in Enterprise 2.0. The next acquisition (or partnership?) will tell us more about the direction they are heading in…
.-= Mark Tamis´s last blog ..Data-Driven Social CRM =-.

]]> By: Tweets that mention crm intelligence & strategy @crm intelligence & strategy -- Topsy.com http://estebankolsky.com/2010/05/lithium-acquires-scout-labs-dips-toes-on-e2-0-waters/#comment-1158 Tweets that mention crm intelligence & strategy @crm intelligence & strategy -- Topsy.com Tue, 11 May 2010 15:36:46 +0000 http://www.estebankolsky.com/?p=1025#comment-1158 [...] This post was mentioned on Twitter by Jim Berkowitz. Jim Berkowitz said: From @ekolsky Lithium Acquires Scout Labs, Dips Toes on E2.0 Waters- http://is.gd/c4lW7 #scrm [...] [...] This post was mentioned on Twitter by Jim Berkowitz. Jim Berkowitz said: From @ekolsky Lithium Acquires Scout Labs, Dips Toes on E2.0 Waters- http://is.gd/c4lW7 #scrm [...]

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