Today Attensity – an analytics and eService vendor – announced they were acquiring Biz360 – a community and social media monitoring vendor. Biz360’s main product will be relabeled Attensity 360 and be offered as part of the Attensity portfolio, pricing […]
I wrote this post before on deciding what is the problem we are trying to solve with Social X (where X represents media, CRM, Business, etc.). Today I want to take a few moments to tackle something that is a […]
I am going to get this out of the way right now: I am not a big proponent of Open Source for Enterprise Applications (feel free, the comments section is all yours). I totally believe in the concept of Open […]
Isn’t there some sense of irony that the largest analytics company in the world, with the most products and the highest scalable solutions (yeah, go ahead and tell me about better, larger, cuter companies in the comments) had not even […]
Yes, I posted some more exclusive content at TheSocialCustomer. This one is “The Essence of Being a Social Business” and has bullies, cowards, value, and customers at the core of the message. Check it out!
I gave a chat today at SugarCon to talk about becoming a Social Enterprise. Here are the slides, from Slideshare And here is a video snippet of my presentation (thanks Tatyana!). Questions? Do let me know either in the comments […]
Before you look away, this is not about Social CRM definitions. Paul Greenberg wrote a Focus brief earlier this week, comparing Social CRM and Traditional CRM. I want to extend the thought a little bit with a post I have […]
You probably heard the many experts telling you to listen and engage with your customers. Do it! Today! Get on Twitter! Get on Facebook! LISTEN! ENGAGE! If you just followed the advice you already know that in the long run […]