This is very interesting (i was wondering what that link was since it is not your site). I am going to say that we are all aware, and a few or us more than others, of the need for governance… but we have not yet taken the necessary steps to incorporate it as a critical component… all in due time, which I hope will be soon.

Thanks for the link, very interesting indeed.

Here’s their elevator speech:

“Holacracy is a comprehensive practice for governing and running our organizations – a new organizational operating system. With its transformative structure and processes, Holacracy integrates the collective wisdom of people throughout the company, while aligning the organization with its broader purpose and a more organic way of operating. The result is dramatically increased agility, transparency, innovation, and accountability. Holacracy takes the principles, ideas, and emerging mindset articulated by cutting-edge thought leaders, and instills them in the actual structures and processes of the organization. It grounds them in practice and brings them to life.”

It occurs to me that the inclusion of their approach (or another, similar one) as part of any SCRM pilot project might speed the transition to true customer-centricity that you’re championing.

I’d be very interested to know if anyone is away of a similar, new approach to corporate governance…

First, I am looking forward to the conversation tonight. Since, I am still on EST, I should probably take a nap later today though . You know that I fully agree with this convergence, as I stated in my September 2009 post – http://bit.ly/e20_scrm_converge.

Second, I am with you, and it is about time we put the convergence front and center. Thanks for kicking off 2010 the right way!

What is really interesting, and something I will also add to Prem’s post about the Capability Maturity Model (CMM) for Social CRM, is the following:

The ability for any organization to move in the right direction on the CMM for Social CRM will require first a maturity with E20 adoption** and the acceptance of the convergence of Social CRM and e20.

There, I said it, so let’s iron out the details!

** I touched on the adoption issue in my post http://bit.ly/get_e20_inorder – as did Prem in his http://bit.ly/scrm_e20_fightortango
.-= mitch lieberman´s last blog ..mjayliebs: In Search of a CMM for Social CRM and Social Biz by @prem_k http://ow.ly/VA1t | a good start, now the work begins #scrm =-.

This post was mentioned on Twitter by ekolsky: My Foray into Enterprise 2.0 (starting the conversation on convergence) http://bit.ly/7lhIFP #E20 #SCRM #Convergence…