Comments on: The Five Issues to Ponder Now http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/ the blog! Tue, 08 May 2012 12:04:54 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: venkataramanr http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-826 venkataramanr Wed, 09 Dec 2009 17:57:42 +0000 http://www.estebankolsky.com/?p=820#comment-826 Hi esteban, am glad myself to be able to read and comment on your wonderful insights. this was long pending in my to-do list. #1 and #5 strike out of the lot and have more far reaching implications beyond 2010. what has been brought out of #5 is more of a industry and conceptual change rather than a mere mention! too much data handled in too old a fashion, how truer can it be? one of the top of the mind stuff that I can think of is a convergence of the above. this will drive innovation through the next 2-3 years. This will necessitate a relook at the existing models and latch on and take the help of the new found frameworks. SCRM *will* act as an enabler and move to a more transformational and strategic perspective. My 2c and would welcome others thoughts on the same. .-= venkataramanr´s last blog ..<a href="http://www.infosysblogs.com/customer-relationship-management/2009/12/mdm_products_are_they_becoming.html" rel="nofollow">MDM Products – Are they becoming too big to consume?</a> =-. Hi esteban,

am glad myself to be able to read and comment on your wonderful insights. this was long pending in my to-do list. #1 and #5 strike out of the lot and have more far reaching implications beyond 2010. what has been brought out of #5 is more of a industry and conceptual change rather than a mere mention! too much data handled in too old a fashion, how truer can it be?

one of the top of the mind stuff that I can think of is a convergence of the above. this will drive innovation through the next 2-3 years. This will necessitate a relook at the existing models and latch on and take the help of the new found frameworks. SCRM *will* act as an enabler and move to a more transformational and strategic perspective. My 2c and would welcome others thoughts on the same.
.-= venkataramanr´s last blog ..MDM Products – Are they becoming too big to consume? =-.

]]> By: Allen Bonde http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-825 Allen Bonde Wed, 09 Dec 2009 16:16:49 +0000 http://www.estebankolsky.com/?p=820#comment-825 As usual, more good stuff! Per item #3 I think that experts (and sometimes clever marketers) can tap into, ideally steer, and sometimes even co-opt a community. Whether this = "managing" is a question of semantics. But I get the point. :-) And I think that 4 and 5 are really two sides of the same issue. Agree that analytics (my first love, going back to my R&D days in neural nets) are definitely critical to getting value out of SCRM in the enterprise. But also, I think social models may reinvent the way businesses do data analysis and BI at some point - sort of a spin on tapping into the wisdom of the crowd. One of the things I'll be looking at in Q1 BTW. Finally, what about location? Seems like that subject/capability is popping up on a number of 2010 predictions pieces. How do you see the spread/integration of location data impacting things in next 12 months? best, Allen Twitter.com/abonde As usual, more good stuff! Per item #3 I think that experts (and sometimes clever marketers) can tap into, ideally steer, and sometimes even co-opt a community. Whether this = “managing” is a question of semantics. But I get the point. :-)

And I think that 4 and 5 are really two sides of the same issue. Agree that analytics (my first love, going back to my R&D days in neural nets) are definitely critical to getting value out of SCRM in the enterprise. But also, I think social models may reinvent the way businesses do data analysis and BI at some point – sort of a spin on tapping into the wisdom of the crowd. One of the things I’ll be looking at in Q1 BTW.

Finally, what about location? Seems like that subject/capability is popping up on a number of 2010 predictions pieces. How do you see the spread/integration of location data impacting things in next 12 months?

best,
Allen
Twitter.com/abonde

]]> By: What happened in Vegas got put into a podcast - Lumenatti - ComBlu http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-824 What happened in Vegas got put into a podcast - Lumenatti - ComBlu Mon, 07 Dec 2009 17:21:29 +0000 http://www.estebankolsky.com/?p=820#comment-824 [...] selling authors, best-practice leaders in community management and industry leading analysts.  Furthermore, last week’s show had one of the best minds on CRM I have met in a while.  Not bad for an under-funded, cottage produced [...] [...] selling authors, best-practice leaders in community management and industry leading analysts.  Furthermore, last week’s show had one of the best minds on CRM I have met in a while.  Not bad for an under-funded, cottage produced [...]

]]> By: Esteban Kolsky http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-823 Esteban Kolsky Sat, 05 Dec 2009 06:07:49 +0000 http://www.estebankolsky.com/?p=820#comment-823 Thanks for the comment, and the read. Thanks for the comment, and the read.

]]> By: Esteban Kolsky http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-822 Esteban Kolsky Sat, 05 Dec 2009 06:07:08 +0000 http://www.estebankolsky.com/?p=820#comment-822 Fred, This had me thinking for a couple of days. Did I miss this trends? Should it be a trend? First, I want to be able to differentiate SaaS from the Cloud (SaaS is one of the three key components of a cloud, but not THE cloud). While I do agree the cloud is getting some traction, I don't think we are yet at the point where the cloud becomes an issue. SaaS today is no more than a delivery method for applications - not fully engrained into the cloud either... so I am going to say: it is an interesting area where we may see some developments -- but not qualified as a trend for 2010 in my world. of course, there will be plenty of people to prove me wrong in the next couple of weeks and call 2010 the year of the cloud, or something like that, and i am going to have to eat crow -- then again, i won't have to do that until EOY 2010 :) Thanks for the read. Esteban Fred,

This had me thinking for a couple of days. Did I miss this trends? Should it be a trend? First, I want to be able to differentiate SaaS from the Cloud (SaaS is one of the three key components of a cloud, but not THE cloud). While I do agree the cloud is getting some traction, I don’t think we are yet at the point where the cloud becomes an issue. SaaS today is no more than a delivery method for applications – not fully engrained into the cloud either… so I am going to say: it is an interesting area where we may see some developments — but not qualified as a trend for 2010 in my world.

of course, there will be plenty of people to prove me wrong in the next couple of weeks and call 2010 the year of the cloud, or something like that, and i am going to have to eat crow — then again, i won’t have to do that until EOY 2010 :)

Thanks for the read.
Esteban

]]> By: Fred Landis http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-821 Fred Landis Thu, 03 Dec 2009 06:11:45 +0000 http://www.estebankolsky.com/?p=820#comment-821 How about the upcoming SaaS shakeout? We started from software, went to platform and then infrastructure (as a service). All the while adoption has shifted to more mission critical, back office and security management applications. As (CRM) application providers vertically integrate (i.e.Oracle/Sun) it is bound to consolidate provisioning of software, infrastructure and platforms from a single source. Since SaaS started with CRM it will be part of the consolidation as well. How about the upcoming SaaS shakeout? We started from software, went to platform and then infrastructure (as a service). All the while adoption has shifted to more mission critical, back office and security management applications. As (CRM) application providers vertically integrate (i.e.Oracle/Sun) it is bound to consolidate provisioning of software, infrastructure and platforms from a single source. Since SaaS started with CRM it will be part of the consolidation as well.

]]> By: Resolutions for the next Decade. Esteban Kolsky’s 5 Issues to Ponder Now « Fredzimny's Blog http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-820 Resolutions for the next Decade. Esteban Kolsky’s 5 Issues to Ponder Now « Fredzimny's Blog Wed, 02 Dec 2009 20:32:19 +0000 http://www.estebankolsky.com/?p=820#comment-820 [...] The Five Issues to Ponder Now Posted in December 2, 2009 ¬ 00:28h.Esteban Kolsky3 Comments » [...] [...] The Five Issues to Ponder Now Posted in December 2, 2009 ¬ 00:28h.Esteban Kolsky3 Comments » [...]

]]> By: Michael Leiter http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-819 Michael Leiter Wed, 02 Dec 2009 12:35:48 +0000 http://www.estebankolsky.com/?p=820#comment-819 Community is an ever evolving concept as worksettings become more international and media permit such a range of connections in terms of place and depth and topic. My current focus is supporting the quality of workplace communities, with a special focus on workgroups that have not found a way to get along with one another. The more diverse the workgroup, the more sensitivity and responsiveness is necessary to reach their full potential. Lots of serious challenges, but ultimately, these are problems that can be addressed to develop a more fulfilling worklife for all concerned. All the best, Michael www.workengagement.com/crew Community is an ever evolving concept as worksettings become more international and media permit such a range of connections in terms of place and depth and topic.

My current focus is supporting the quality of workplace communities, with a special focus on workgroups that have not found a way to get along with one another. The more diverse the workgroup, the more sensitivity and responsiveness is necessary to reach their full potential. Lots of serious challenges, but ultimately, these are problems that can be addressed to develop a more fulfilling worklife for all concerned.

All the best,
Michael
http://www.workengagement.com/crew

]]> By: uberVU - social comments http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-818 uberVU - social comments Wed, 02 Dec 2009 08:48:10 +0000 http://www.estebankolsky.com/?p=820#comment-818 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by ekolsky: Posted: The Five Issues to Ponder Now http://bit.ly/8hAhIC #SCRM #CRM #Experience #SocBiz #Analytics... Social comments and analytics for this post…

This post was mentioned on Twitter by ekolsky: Posted: The Five Issues to Ponder Now http://bit.ly/8hAhIC #SCRM #CRM #Experience #SocBiz #Analytics…

]]> By: Tweets that mention The Five Issues to Ponder Now | crm intelligence & strategy -- Topsy.com http://estebankolsky.com/2009/12/the-five-issues-to-ponder-now/#comment-817 Tweets that mention The Five Issues to Ponder Now | crm intelligence & strategy -- Topsy.com Wed, 02 Dec 2009 08:40:10 +0000 http://www.estebankolsky.com/?p=820#comment-817 [...] This post was mentioned on Twitter by Esteban Kolsky and Venessa Miemis, Mark Tamis. Mark Tamis said: RT @ekolsky The Five Issues to Ponder Now | crm intelligence & strategy http://bit.ly/4VbL7v #scrm #crm [...] [...] This post was mentioned on Twitter by Esteban Kolsky and Venessa Miemis, Mark Tamis. Mark Tamis said: RT @ekolsky The Five Issues to Ponder Now | crm intelligence & strategy http://bit.ly/4VbL7v #scrm #crm [...]

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