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	<title>Comments on: The Roadmap to SCRM &#8211; Part 4 of 5</title>
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	<link>http://estebankolsky.com/2009/11/the-roadmap-to-scrm-part-4-of-5/</link>
	<description>the blog!</description>
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		<title>By: Social Just is&#8230; &#171; Mitch Lieberman &#8211; A title would limit my thoughts</title>
		<link>http://estebankolsky.com/2009/11/the-roadmap-to-scrm-part-4-of-5/#comment-748</link>
		<dc:creator>Social Just is&#8230; &#171; Mitch Lieberman &#8211; A title would limit my thoughts</dc:creator>
		<pubDate>Mon, 16 Nov 2009 13:34:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.estebankolsky.com/?p=772#comment-748</guid>
		<description>[...] recommend. Like Graham, Esteban is a friend and a trusted advisor. The following is taken from part 4 of his series. Remember when you read those “social media experts” and “social gurus” [...]</description>
		<content:encoded><![CDATA[<p>[...] recommend. Like Graham, Esteban is a friend and a trusted advisor. The following is taken from part 4 of his series. Remember when you read those “social media experts” and “social gurus” [...]</p>
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		<title>By: The Roadmap to SCRM &#8211; Part 5 of 5 @ crm intelligence &#38; strategy</title>
		<link>http://estebankolsky.com/2009/11/the-roadmap-to-scrm-part-4-of-5/#comment-747</link>
		<dc:creator>The Roadmap to SCRM &#8211; Part 5 of 5 @ crm intelligence &#38; strategy</dc:creator>
		<pubDate>Mon, 16 Nov 2009 07:36:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.estebankolsky.com/?p=772#comment-747</guid>
		<description>[...] The Roadmap to SCRM &#8211; Part 5 of 5  Posted in November 15, 2009 &#172; 23:36h.Esteban KolskyNo Comments &#187;   Part 1 &#8211; Introduction Part 2.1 &#8211; SCRM-E2.0 Pivot Point  Part 2.2 &#8211; SCRM Business Functions  Part 3 &#8211; SCRM Rules Layer Part 4 &#8211; SCRM Channels Layer [...]</description>
		<content:encoded><![CDATA[<p>[...] The Roadmap to SCRM &#8211; Part 5 of 5  Posted in November 15, 2009 &not; 23:36h.Esteban KolskyNo Comments &#187;   Part 1 &#8211; Introduction Part 2.1 &#8211; SCRM-E2.0 Pivot Point  Part 2.2 &#8211; SCRM Business Functions  Part 3 &#8211; SCRM Rules Layer Part 4 &#8211; SCRM Channels Layer [...]</p>
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		<title>By: Tweets that mention The Roadmap to SCRM – Part 4 of 5 @ crm intelligence &#38; strategy -- Topsy.com</title>
		<link>http://estebankolsky.com/2009/11/the-roadmap-to-scrm-part-4-of-5/#comment-746</link>
		<dc:creator>Tweets that mention The Roadmap to SCRM – Part 4 of 5 @ crm intelligence &#38; strategy -- Topsy.com</dc:creator>
		<pubDate>Wed, 11 Nov 2009 03:35:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.estebankolsky.com/?p=772#comment-746</guid>
		<description>[...] This post was mentioned on Twitter by Esteban Kolsky and Russ Hatfield Jr., Fuze . Fuze said: rt @ekolsky Posted:The Roadmap to SCRM – Part 4 of 5 (channels layer) http://bit.ly/1gRV6v [...]</description>
		<content:encoded><![CDATA[<p>[...] This post was mentioned on Twitter by Esteban Kolsky and Russ Hatfield Jr., Fuze . Fuze said: rt @ekolsky Posted:The Roadmap to SCRM – Part 4 of 5 (channels layer) <a href="http://bit.ly/1gRV6v" rel="nofollow">http://bit.ly/1gRV6v</a> [...]</p>
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