Comments on: The SCRM Roadmap – Part 1 of 5 http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/ the blog! Sun, 15 Jan 2012 16:48:34 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: My Foray into Enterprise 2.0 | crm intelligence & strategy http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-661 My Foray into Enterprise 2.0 | crm intelligence & strategy Mon, 11 Jan 2010 07:30:28 +0000 http://www.estebankolsky.com/?p=704#comment-661 [...] is their future.  I highlighted it in my Roadmap to SCRM series, and talked about it since then in other [...] [...] is their future.  I highlighted it in my Roadmap to SCRM series, and talked about it since then in other [...]

]]> By: Is Twitter a Complex Adaptive System? « emergent by design http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-660 Is Twitter a Complex Adaptive System? « emergent by design Tue, 17 Nov 2009 18:56:09 +0000 http://www.estebankolsky.com/?p=704#comment-660 [...] is catching on – Lieberman’s post also references Esteban Kolsky’s new 5 part series on the Roadmap to Social CRM, an in-depth series of blog posts that outlines how to develop a Social Business [...] [...] is catching on – Lieberman’s post also references Esteban Kolsky’s new 5 part series on the Roadmap to Social CRM, an in-depth series of blog posts that outlines how to develop a Social Business [...]

]]> By: The Roadmap to SCRM, Part 3 of 5 @ crm intelligence & strategy http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-659 The Roadmap to SCRM, Part 3 of 5 @ crm intelligence & strategy Tue, 03 Nov 2009 17:34:58 +0000 http://www.estebankolsky.com/?p=704#comment-659 [...] to SCRM, Part 3 of 5 Posted in November 3, 2009 ¬ 09:34h.Esteban KolskyNo Comments » Part 1 – Introduction Part 2.1 – Pivot Point Part 2.2 – Business [...] [...] to SCRM, Part 3 of 5 Posted in November 3, 2009 ¬ 09:34h.Esteban KolskyNo Comments » Part 1 – Introduction Part 2.1 – Pivot Point Part 2.2 – Business [...]

]]> By: A Great New Analytical Application from Nexidia (and an Idea to “Improve” It) @ crm intelligence & strategy http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-658 A Great New Analytical Application from Nexidia (and an Idea to “Improve” It) @ crm intelligence & strategy Mon, 26 Oct 2009 23:41:31 +0000 http://www.estebankolsky.com/?p=704#comment-658 [...] help businesses make better decisions.  Actionable insights, as I wrote in my introduction to the Roadmap to SCRM, is the key outcome of implementing SCRM.  It is the value that business derive from interacting [...] [...] help businesses make better decisions.  Actionable insights, as I wrote in my introduction to the Roadmap to SCRM, is the key outcome of implementing SCRM.  It is the value that business derive from interacting [...]

]]> By: The Roadmap to SCRM – Part 2.2 of 5 @ crm intelligence & strategy http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-657 The Roadmap to SCRM – Part 2.2 of 5 @ crm intelligence & strategy Mon, 26 Oct 2009 06:47:50 +0000 http://www.estebankolsky.com/?p=704#comment-657 [...] – Part 2.2 of 5 Posted in October 25, 2009 ¬ 23:45h.Esteban KolskyNo Comments » Part 1 can be found here Part 2.1 can be found [...] [...] – Part 2.2 of 5 Posted in October 25, 2009 ¬ 23:45h.Esteban KolskyNo Comments » Part 1 can be found here Part 2.1 can be found [...]

]]> By: Esteban Kolsky http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-656 Esteban Kolsky Fri, 23 Oct 2009 07:17:52 +0000 http://www.estebankolsky.com/?p=704#comment-656 Mark, Rosetta Stone -- darn, much better name than Pivot Point. If I end up using it in my book will give you credit :) You said this in your next message, but the response and deeper explanation on the PP is on the next entry. As well as a lengthier explanation of how it is constituted in the comments section. Thanks for reading! Mark,

Rosetta Stone — darn, much better name than Pivot Point. If I end up using it in my book will give you credit :)

You said this in your next message, but the response and deeper explanation on the PP is on the next entry. As well as a lengthier explanation of how it is constituted in the comments section.

Thanks for reading!

]]> By: Mark Tamis http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-655 Mark Tamis Thu, 22 Oct 2009 21:08:15 +0000 http://www.estebankolsky.com/?p=704#comment-655 sorry, your Part 2.1 has answered my questions... .-= Mark Tamis´s last blog ..<a href="http://marktamis.wordpress.com/2009/10/05/on-social-crm-options/" rel="nofollow">On Social CRM Options</a> =-. sorry, your Part 2.1 has answered my questions…
.-= Mark Tamis´s last blog ..On Social CRM Options =-.

]]> By: Mark Tamis http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-654 Mark Tamis Thu, 22 Oct 2009 17:43:15 +0000 http://www.estebankolsky.com/?p=704#comment-654 Great, now were getting somewhere! Can't wait till 2010 :) Just a quick remark - I take it that the Social Business Pivot Point is the evolution of your 'musings' about Enterprise Feedback Management? If so, how do you see this materialize? My first impression would be a software framework that gathers inputs (from ALL touchpoints, not only Social Media) using analytics and datamining to turn this into actionable insights, and a rules engine to dispatch to groups (cf Response Communities) that will work on the actions. Am I far off from where you are heading, or will you deal with this in one of the other parts? The Pivot Point as the Rosetta Stone... Cheers! Mark .-= Mark Tamis´s last blog ..<a href="http://marktamis.wordpress.com/2009/10/05/on-social-crm-options/" rel="nofollow">On Social CRM Options</a> =-. Great, now were getting somewhere! Can’t wait till 2010 :)

Just a quick remark – I take it that the Social Business Pivot Point is the evolution of your ‘musings’ about Enterprise Feedback Management? If so, how do you see this materialize? My first impression would be a software framework that gathers inputs (from ALL touchpoints, not only Social Media) using analytics and datamining to turn this into actionable insights, and a rules engine to dispatch to groups (cf Response Communities) that will work on the actions. Am I far off from where you are heading, or will you deal with this in one of the other parts? The Pivot Point as the Rosetta Stone…

Cheers!
Mark
.-= Mark Tamis´s last blog ..On Social CRM Options =-.

]]> By: Social CRM. Ready for action? | davaidavai.com http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-653 Social CRM. Ready for action? | davaidavai.com Thu, 22 Oct 2009 07:32:40 +0000 http://www.estebankolsky.com/?p=704#comment-653 [...] were published. I would especially like to recommend Esteban Kolsky’s great article series “The roadmap to SCRM” Part 1 and Part [...] [...] were published. I would especially like to recommend Esteban Kolsky’s great article series “The roadmap to SCRM” Part 1 and Part [...]

]]> By: Esteban Kolsky http://estebankolsky.com/2009/10/the-scrm-roadmap-part-1-of-5/#comment-652 Esteban Kolsky Wed, 21 Oct 2009 23:33:19 +0000 http://www.estebankolsky.com/?p=704#comment-652 Peter, Thanks for the good comment, and for spotting that. There is still a lot of ground to cover and the SM policies is part of the second (from the top) layer - the Rules layer. That would be part 3 - unless I end up breaking it into pieces and I won't know that until -- tomorrow probably. Thanks for reading, stay tuned! Peter,

Thanks for the good comment, and for spotting that. There is still a lot of ground to cover and the SM policies is part of the second (from the top) layer – the Rules layer. That would be part 3 – unless I end up breaking it into pieces and I won’t know that until — tomorrow probably.

Thanks for reading, stay tuned!

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