Comments on: How United Broke My Experience http://estebankolsky.com/2009/10/how-united-broke-my-experience/ the blog! Tue, 08 May 2012 12:04:54 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Esteban Kolsky http://estebankolsky.com/2009/10/how-united-broke-my-experience/#comment-709 Esteban Kolsky Sat, 31 Oct 2009 02:18:34 +0000 http://www.estebankolsky.com/?p=744#comment-709 Thanks for the laugh... needed. As the FCC says, the best censor is the off button (in this case the unfollow link) :) Thanks for reading through Esteban Thanks for the laugh… needed.

As the FCC says, the best censor is the off button (in this case the unfollow link) :)

Thanks for reading through
Esteban

]]> By: Mike Boysen http://estebankolsky.com/2009/10/how-united-broke-my-experience/#comment-708 Mike Boysen Fri, 30 Oct 2009 11:58:16 +0000 http://www.estebankolsky.com/?p=744#comment-708 If this had been me, the blog post would have been less restrained. Ya know, what you actually did was take it out on those who follow you on Twitter. I had a bad Twitter experience that night. for like 17 hours :) .-= Mike Boysen´s last blog ..<a href="http://feedproxy.google.com/~r/CrmConsultingBlogAtEffectiveCrmConsulting/~3/Wrls5sWbyYE/effective-social-crm.html" rel="nofollow">Effective Social CRM</a> =-. If this had been me, the blog post would have been less restrained.

Ya know, what you actually did was take it out on those who follow you on Twitter. I had a bad Twitter experience that night. for like 17 hours :)
.-= Mike Boysen´s last blog ..Effective Social CRM =-.

]]> By: Leslie Pagel http://estebankolsky.com/2009/10/how-united-broke-my-experience/#comment-707 Leslie Pagel Thu, 29 Oct 2009 19:47:09 +0000 http://www.estebankolsky.com/?p=744#comment-707 This is a great example of why the customer experience is so critical to future business success. Even if the customer does not achieve what they wanted, the way they are treated through the process will influence their future purchase behaviors and in many cases the purchase behaviors of the people surrounding them. Thanks for sharing your story. Leslie This is a great example of why the customer experience is so critical to future business success. Even if the customer does not achieve what they wanted, the way they are treated through the process will influence their future purchase behaviors and in many cases the purchase behaviors of the people surrounding them.

Thanks for sharing your story.

Leslie

]]> By: uberVU - social comments http://estebankolsky.com/2009/10/how-united-broke-my-experience/#comment-706 uberVU - social comments Thu, 29 Oct 2009 17:49:18 +0000 http://www.estebankolsky.com/?p=744#comment-706 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by ekolsky: Posted: How United Broke My Experience (a tale of 6 airports) http://bit.ly/ndCqY... Social comments and analytics for this post…

This post was mentioned on Twitter by ekolsky: Posted: How United Broke My Experience (a tale of 6 airports) http://bit.ly/ndCqY…

]]> By: Tweets that mention How United Broke My Experience @ crm intelligence & strategy -- Topsy.com http://estebankolsky.com/2009/10/how-united-broke-my-experience/#comment-705 Tweets that mention How United Broke My Experience @ crm intelligence & strategy -- Topsy.com Thu, 29 Oct 2009 17:45:09 +0000 http://www.estebankolsky.com/?p=744#comment-705 [...] This post was mentioned on Twitter by gammydodger, elliotross. elliotross said: Full applause and quickly written! RT @ekolsky: Posted: How United Broke My Experience (a tale of 6 airports) http://bit.ly/ndCqY [...] [...] This post was mentioned on Twitter by gammydodger, elliotross. elliotross said: Full applause and quickly written! RT @ekolsky: Posted: How United Broke My Experience (a tale of 6 airports) http://bit.ly/ndCqY [...]

]]> By: Kathy Herrmann http://estebankolsky.com/2009/10/how-united-broke-my-experience/#comment-704 Kathy Herrmann Thu, 29 Oct 2009 17:37:35 +0000 http://www.estebankolsky.com/?p=744#comment-704 Oh Esteban, Sorry to hear about your dominoing troubles but your storytelling made me laugh, especially "Run, cough up some lung, run some more, stop to pant, decide that I’d rather die right there, start walking, slow down the walk… made it to D1." And your article is a perfect experience why companies like United who fail to learn from past experience will be spiral into failure. Within the space of 2 days United Broke Dave Carroll...again and your story. Wonder how many other blog stories on a similar issue are out there? .-= Kathy Herrmann´s last blog ..<a href="http://community.intellicore-design.com/blog/2009/10/28/take-ownership-of-your-customer-relationships-and-win.html" rel="nofollow">Take ownership of your customer relationships - And win</a> =-. Oh Esteban,

Sorry to hear about your dominoing troubles but your storytelling made me laugh, especially “Run, cough up some lung, run some more, stop to pant, decide that I’d rather die right there, start walking, slow down the walk… made it to D1.”

And your article is a perfect experience why companies like United who fail to learn from past experience will be spiral into failure.

Within the space of 2 days United Broke Dave Carroll…again and your story. Wonder how many other blog stories on a similar issue are out there?
.-= Kathy Herrmann´s last blog ..Take ownership of your customer relationships – And win =-.

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